Reward Currency Terms and Conditions

These Flybuys Membership Terms and Conditions have been updated to reflect the upcoming closure of the Flybuys programme, as communicated to Members on 30 May 2024.

In summary:

1. The right to earn Flybuys will terminate effective from 11:59pm on 31 October 2024. Flybuys will no longer be able to be earned after that time.

2. All Flybuys and Flybuys Points remaining in your Flybuys Account will expire at 11:59pm on 31 December 2024.

Each capitalised term used but not defined in these terms and conditions has the meaning given to it in the Flybuys Membership Terms and Conditions.

The Flybuys Membership Terms and Conditions apply, including section 5 (Conversion of Flybuys into Reward Currencies) to these Reward Currency Terms and Conditions (“Reward Currency Terms”). In the event of a conflict between the Reward Currency Terms and the Flybuys Membership Terms and Conditions, the Reward Currency Terms and Conditions will prevail.

  1. FLYBUYS POINTS
  2. NEW WORLD DOLLARS
  3. PUMPED FUEL DISCOUNTS FROM FLYBUYS

FLYBUYS POINTS

1. Conversion of Flybuys to Flybuys Points

1.1 Every 1 Flybuys earned prior to 11:59pm on 31 October 2024 is equal to 1 Flybuys Point that can be used for purchases in the Flybuys Store and such other places as notified by Loyalty NZ from time to time.

2. Spending Flybuys Points

2.1 If you are an Account Owner, you may choose who on your Flybuys Account can spend Points, either via the Flybuys Website when logged onto your Flybuys Account or by calling the Flybuys Service Centre.

2.2 If you have the right to spend Flybuys Points, and enough Points in your Flybuys Account, you may make a purchase from the Flybuys Store, either by ordering from the Flybuys Website or the Flybuys app.

2.3 The number of Flybuys Points used to make a purchase from the Flybuys Store will be deducted from the Flybuys Points balance of your Flybuys Account, with the oldest Flybuys Points being deducted first. Loyalty NZ may also deduct from your Flybuys Points balance and Flybuys Points where:

  • the Flybuys required for the Flybuys Points were recorded in error (including where Flybuys have been recorded as a result of you or another Member on your Flybuys Account, being involved in fraudulent activities or where Flybuys have been recorded in your Flybuys Account but there has been no corresponding Qualifying Purchase or Action); and
  • any Flybuys Points from Flybuys relating to a transaction which is cancelled or where a refund is given; and
  • any Flybuys Points which have expired in accordance with clause 4.1 below.

2.4 You cannot make a purchase using Flybuys Points recorded in your Flybuys Account that you know, or ought to know, have been recorded in error or as a result of fraud. If, in Loyalty NZ’s opinion, you make a purchase using Flybuys Points that you knew, or ought to have known, were recorded against your Flybuys Account in error or as a result of fraud, you will promptly return the item to Loyalty NZ in its original condition or will promptly reimburse Loyalty NZ for the cost of the item.

2.5 Flybuys Points can only be used to purchase items from the Flybuys Store until 11:59pm on 31 December 2024.

3. Expiry of Flybuys Points

3.1 Flybuys Points expire upon the earlier of:

  • three (3) years, on the last day of the month in which they were credited to your Flybuys Account; or
  • 11:59pm on 31 December 2024, at which point all Flybuys (irrespective of the date earned) will expire.
4. Flybuys Store Terms and Conditions

4.1 Spending your Flybuys Points on the Flybuys Store is also goverened by the Flybuys Store Terms and Conditions, which you can view here.

NEW WORLD DOLLARS

5. Conversion of Flybuys to New World Dollars

5.1 In these Terms and Conditions “New World Dollar” means a New World Dollar under the New World Clubcard Terms and Conditions and all provisions in those Terms and Conditions relating to New World Dollars apply to New World Dollars as a Reward Currency.

5.2 In order to select New World Dollars as your Reward Currency, at least one Member on your Flybuys Account must hold a Flybuys earning New World Clubcard.

5.3 If you have selected New World Dollars as your Reward Currency, when you reach the conversion rate specified on the Flybuys Website for this currency prior to 11:59pm on 31 October 2024, (New World Dollar Conversion Threshold), subject to clause 5.5, 5 New World Dollars will be automatically loaded onto the Clubcard you nominated at the time you selected New World Dollars as your Reward Currency (Nominated Clubcard).

5.4 For more information about the conversion of Flybuys into New World Dollars, see section 5 (Conversion of Flybuys into Reward Currencies) of the Flybuys Membership Terms and Conditions.

5.5 The maximum New World Dollar balance permitted to be available on a Clubcard at any one time is 2,000 New World Dollars (Balance Limit). If a conversion of Flybuys into New World Dollars arising from a single Flybuys earning transaction would cause the Nominated Clubcard to exceed the Balance Limit, the total amount of those Flybuys will not convert to New World Dollars until such time as the balance of the Nominated Clubcard is sufficiently below the Balance Limit for that transaction.

5.6 Loyalty NZ may deduct from the Nominated Clubcard, any New World Dollars where:

  • the conversion was made in error; or
  • the Flybuys required for the conversion were recorded in error (including where Flybuys have been recorded as a result of you or another Member on your Flybuys Account, being involved in fraudulent activities or where Flybuys have been recorded in your Flybuys Account but there has been no corresponding Qualifying Purchase or Action); or
  • the Flybuys required for the conversion relate to a transaction which is cancelled or where a refund is given.
6. Expiry of New World Dollars

6.1 The full New World Dollars balance will expire 24 months after the date the Nominated Clubcard was last topped up with New World dollars.

6.2 Your New World Dollars balance on your Nominated Clubcard will not be impacted by the closure of the Flybuys Programme.

PUMPED FUEL DISCOUNTS FROM FLYBUYS

7. Conversion of Flybuys to Fuel Discounts

7.1 If you select Pumped Fuel Discounts from Flybuys as your Reward Currency, each time you collect the number of Flybuys required to reach the conversion rate specified on the Flybuys Website prior to 11:59pm on 30 September 2024, you will receive the cents per litre off discount specified on the Flybuys Website (Fuel Discount from Flybuys). 7.2 For more information about the conversion of Flybuys into Fuel Discounts from Flybuys, see section 5 (Conversion of Flybuys into Reward Currencies) of the Flybuys Membership Terms and Conditions.

8. Spending Fuel Discounts from Flybuys

8.1 A Fuel Discount from Flybuys can be used on any available grade of petrol or diesel (Fuel) offered for sale at Z and Caltex outlets that offer Pumped Discounts. For a list of Caltex outlets that offers Pumped Discounts, see

8.2 You can access a Fuel Discount from Flybuys by presenting a physical or digital representation of your Membership Card, or if you have linked your Membership Card to your Z/Caltex App, by scanning the QR code in the Z/Caltex App.

8.3 Fuel Discounts from Flybuys are only applied to the first 50 litres of any Fuel transaction.

8.4 The Fuel Discount from Flybuys is valid for use for a purchase of a single Fuel type, in a single transaction. If a single transaction involves the purchase of multiple Fuel types, Z or Caltex will automatically use the Fuel Discount from Flybuys against the Fuel type with the largest volume.

8.5 Any Member on a Flybuys Account can use the Fuel Discounts from Flybuys associated with that Flybuys Account. It is not possible for an Account Owner to choose whether or not certain Members on their Flybuys Account can use the Fuel Discounts from Flybuys. For example, if there is more than one Member on your Flybuys Account, whoever uses their Membership Card at a participating Z or Caltex outlet first will use all of the available Fuel Discount from Flybuys (subject to clauses 8.7 and 8.9).

8.6 Fuel Discounts from Flybuys will be combined with any discounts available under the Pumped Programme at Z and Caltex (Pumped Discounts) that are available on the Membership Card you present in-store or use at Pay at Pump when you make your Fuel purchase and choose to use your available discount(s). If you scan your Membership Card (a physical Membership Card or a digital Membership Card in the Flybuys App or the Z or Caltex App) then your Fuel Discounts from Flybuys may only be combined with any Pumped Discount that is linked to your Membership Card. Before you scan the QR code in your Z or Caltex App, you can choose to combine your Pumped Discounts and Fuel Discounts from Flybuys that are on your Membership Card with any other Pumped balance(s) held on, or linked to, your Z / Caltex App (you must register your Membership Card with your Z / Caltex App first).

8.7 If you meet the minimum spend requirements to stack a Pumped Discount, and you choose to stack your Pumped Discount using your Membership Card, any Fuel Discounts from Flybuys available on your Flybuys Account will not be used and will remain in your Flybuys Account. It is not possible to stack a Pumped Discount but use your Fuel Discount from Flybuys in the same transaction.

8.8 If you swipe or scan your Membership Card and choose to use your Pumped Discount, any available Fuel Discount from Flybuys on your Flybuys Account will automatically be used. It is not possible to choose to use a Pumped Discount but save your Fuel Discount from Flybuys for later.

8.9 If the value of your available Fuel Discounts from Flybuys together with any Pumped Discount(s) available to you when you swipe or scan your Membership Card is greater than the cost per litre of the Fuel purchase, any available Pumped Discounts on your Membership Card will be used first and then any available Fuel Discounts from Flybuys will be applied up to the value of the cost per litre of the Fuel purchase. Your leftover Fuel Discounts from Flybuys balance will remain on your Flybuys Account until it is used or expires.

8.10 Subject to clause 8.9 above, if you use a Fuel Discount from Flybuys you must use the full amount. For example, if you have a Fuel Discount from Flybuys of 18c per litre available, you must use the entire discount of 18c per litre. You cannot use 6c per litre and retain 12c per litre for later use.

8.11 You may combine your Fuel Discounts from Flybuys with Pumped Discounts in the manner described in these Reward Currency Terms. Fuel Discounts from Flybuys may not be used in conjunction with any other promotion or offer (for example, supermarket fuel dockets) unless expressly stated otherwise.

8.12 Fuel Discounts from Flybuys cannot be used with Sharetank or Fuel Cards.

8.13 Loyalty NZ does not guarantee that you can use your Fuel Discounts from Flybuys at all times. Without limitation, Loyalty NZ is not responsible for any technical malfunction, communications failure, lost, delayed, incomplete or corrupted data, or any other interruption (including as a result of Loyalty NZ or a Participating Company carrying out updates and improvements) that prevents or affects your use of a Fuel Discount from Flybuys.

8.14 In addition to these terms and conditions, the Pumped Programme Terms and Conditions apply, as amended by Z from time to time. In the event of inconsistency between section 8 of these Reward Currency Terms and the Pumped Programme Terms and Conditions, the Pumped Programme Terms and Conditions will prevail.

9. Fuel Discount expiry and balances

9.1 Fuel Discounts from Flybuys expire at the end of the month following the month in which they were converted from Flybuys (see clause 5.1 of the Flybuys Membership Terms and Conditions for more information about conversion of Flybuys).

9.2 Available Fuel Discount from Flybuys balances can be viewed when you are logged on to your Flybuys Account on the Flybuys Website or mobile app. Fuel Discounts from Flybuys used may take a little time to be reflected in the displayed balance.

9.3 Pumped Discount balances displayed on the Flybuys Website or mobile app may not reflect all the of the Pumped Discount offers you are eligible for. For the most current information about your Pumped Discount balance, check the Z or Caltex app.

9.4 Loyalty NZ is not liable for any failure by Z or Caltex to notify it of Pumped Discount balance changes in a timely manner which may impact on the balance displayed.

9.5 Loyalty NZ may deduct discounts from your Fuel Discount from Flybuys balance where:

  • the conversion from Flybuys to the discounts was made in error; or

  • the Flybuys required for the conversion were recorded in error (including where Flybuys have been recorded as a result of you or another Member on your Flybuys Account, being involved in fraudulent activities or where Flybuys have been recorded in your Flybuys Account but there has been no corresponding Qualifying Purchase or Action); or

  • the Flybuys required for the conversion relate to a transaction which is cancelled or where a refund is given.

9.6 Z's and Caltex's role is to allow you to use your available Fuel Discounts from Flybuys that are notified to Z and Caltex by Loyalty NZ. Z and Caltex are not responsible for any fault or failure relating to the conversion to, or existence of, Fuel Discounts from Flybuys, including any failure for Fuel Discounts from Flybuys to be credited against your Membership Card or appear on your Flybuys Account or Flybuys mobile app.

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