Can I cancel my order?

Once an order has been issued, it cannot be returned or exchanged for Flybuys Points, Flybuys, cash, discounts or other products if you change your mind. If your order is damaged or faulty, please contact us on 0800 FLYBUYS.

Updated: 18 June 2020, 3:50am

Email or call

If you couldn’t find the answer you were looking for here:

  • Contact us - send us an email & we’ll get back to you within 2 business days
  • Call 0800 FLYBUYS (0800 359 2897) Monday to Friday, 8am-6pm (excluding public holidays)
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