How do I pay with Points + Cash at the Flybuys Store?

You could get the items you want using mostly Flybuys Points, and top up with your payment card, or use your Flybuys Points like a discount of higher value items. Or you can pay the full amount in cash!

1. How does it work?

It's simple.

 o Find a product in our online store that you can get using Points + Cash.
 o Choose how many of your Points you want to put towards it (minimum of 0 pts)
 o We will show the amount you need to pay with your credit or debit card to get your order completed

2. Can I top up with cash on all products?

Points + Cash is not currently available on vouchers and gift cards, KiwiSaver conversions and roadside assistance. It is available on everything else.

3. What can I use to pay the difference or the total amount?

You can use a valid Visa, MasterCard, or American Express credit card, or a valid debit card linked to Visa or MasterCard. We don't accept Diners credit cards. There's a limit of $10,000 on payments using your credit or debit card.

4. Can I get a GST invoice?

Yes. A GST invoice for the cash portion you pay is emailed to you with the order confirmation. Flybuys will be the business trading name that will appear on your GST invoice.

5. Can I use Points + Cash to order rewards by phone through the Flybuys Service Centre?

No. At this stage this service is only available when you spend your Flybuys Points online at

6. Can I get a refund if I return my reward?

We don't give refunds if you change your mind on a reward - so choose wisely. If there's a problem with the product you have ordered we will work with you to either replace the item, or give a refund in some cases. If this happens your Flybuys Points and money get credited back to the accounts they came from.

7. How do you process and handle my credit card details?

When you use your credit or debit card, you will be able to pay online using a secure payment gateway (managed by IP Payments (New Zealand) Limited) that complies with banking industry security standards. Your credit card information is encrypted using SSL (Secure Socket Layers). IP Payments provides your name and credit card type to Flybuys. This information will be used by Flybuys and its agents, in accordance with the Flybuys Membership Terms and Conditions and Privacy Policy. At no time will Flybuys have access to or be provided with your full credit card details.

8. What will display on my credit card statement?

The payment amount will show up against Flybuys. All transactions will be in New Zealand Dollars (NZD).

Updated: 04 November 2020, 12:08am

Email or call

If you couldn’t find the answer you were looking for here:

  • Contact us - send us an email & we’ll get back to you within 2 business days
  • Call 0800 FLYBUYS (0800 359 2897) Monday to Friday, 8am-6pm (excluding public holidays)