If a member has more than one Flybuys card (like a Flybuys card and a New World Clubcard), which card is shown on the website, emails and mobile app?

On the website and app, we show the newest New World Clubcard for the member, or if they don't have a Clubcard, then the newest Flybuys card. The Pumped Stacked balance shown will be specific to this card too. If the customer has more than one Flybuys card, they may be using different cards at different places. At the moment they can't choose which card we show the balance for, but it's best if they use the same card everywhere. If there is a Clubcard they don't have or don't use, they can contact New World to close it.

Updated: 21 July 2020, 11:34pm

Email or call

If you couldn’t find the answer you were looking for here:

  • Contact us - send us an email & we’ll get back to you within 2 business days
  • Call 0800 FLYBUYS (0800 359 2897) Monday to Friday, 8am-6pm (excluding public holidays)
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