Flybuys Frequently Asked Questions

42 results found for 'Account/General'

1. How do I join Flybuys?
   Ahead of the closure of the Flybuys programme, you can no longer join Flybuys after 11.59pm on 31st October 2024. If you already have a Flybuys card number (or New World Clubcard earning Flybuys) but don't have an online account yet, click on the...
2. What happens to the information I give Flybuys?
   Please fill out this form and we’ll cancel your account. If you can't login please contact us. If you’re the account owner, you can close the whole account but secondary members can only cancel their own membership.
3. How to make your password more secure
   Here are some tips for creating a strong password: If you are using a password which is common or easily guessed (e.g. Password1), it's not going to be enough to protect your account. Make it easy to remember, but hard to guess - don't use anything...
4. What should I do if I've forgotten my password?
   Resetting your password is quick and painless. Just follow these steps: Go to this page. Enter your Flybuys card number OR the email address you have registered with us and click on 'Reset my password', Check your email and click on the link we've...
5. Can I transfer my Flybuys to or from Flybuys Australia?
   Flybuys New Zealand and Flybuys Australia are two separate entities, so you can't transfer your membership or rewards between them.
6. How can I contact Flybuys?
   If you have any questions related to Flybuys, our Help section should have everything you need. FAQs specific to the Flybuys closure can be found here. If you can't find the answer you were looking for, or for queries related specifically to your...
7. How do I update my address?
   Updating your address or other details is easy, just follow these quick steps: Go to "My profile" within your account (you'll need to be signed in to do this). Click 'Edit details'. Make the changes and click the blue 'Update' button to...
8. Can I get a new Flybuys card?
   If you’ve lost your Flybuys card, you can download the Flybuys mobile app to use a digital card instead until 31st December. Ahead of the closure of the Flybuys programme, you can no longer order a platic card. Alternatively, you can contact us.
9. Can I convert my Fly Buys points into Airpoints?
   No. Flybuys and Airpoints are two separate loyalty programmes and there are no links between them.
10. Which card is shown on the website, emails and mobile app?
    On the website and app, we show the newest New World Clubcard for the member, or if they don't have a Clubcard, then the newest Flybuys card.