Flybuys Frequently Asked Questions

51 results found for 'Flybuys Points'

1. When will my Flybuys Store order arrive?
   It takes up to 5 working days to get mailed or couriered items purchased from the Flybuys Store out to you, unless otherwise stated in the terms and conditions of those items. If a tracking service is available for those items, details will be emailed...
2. Can I convert my Fly Buys points into Airpoints?
   No. Flybuys and Airpoints are two separate loyalty programmes and there are no links between them. If you are interested in flight rewards, you can use your Flybuys points to book flights through helloworld Travel, either directly on their website (no...
3. Can I use my Flybuys card overseas?
   Your Flybuys card can only be used in New Zealand, but that doesn’t mean that you can’t collect any Flybuys while you’re out of the country. You see, if you have a BNZ Advantage Classic or BNZ Advantage Visa Platinum card, you can collect Flybuys almost...
4. Where can I earn Flybuys?
   You can collect Flybuys from hundreds of places all over the country. As well as at retail stores, you can collect Flybuys from service providers like BNZ or State. And the number of Flybuys you'll collect? This varies from place to place, so the best...
5. Can I collect my order straight away?
   Many products in the Flybuys Store are available to collect from Noel Leeming or Liquorland almost instantly. Once you've placed your order, you just need to head instore (make sure you bring your Flybuys card and some photo ID) and take it away with...
6. What do I need to do to place a review?
   Make sure you’re logged into your Flybuys account. Visit the product page of the product you’re reviewing and select the ‘Reviews’ tab. Make the review relevant to the product and product benefits to help inform other members looking to purchase. Give...
7. How do I use my helloworld Travel voucher?
   When you purchase helloworld Travel vouchers the value is sent to helloworld Travel automatically, all you need to do is present your Flybuys card, with proof of identification if you're going into the store, or send your voucher confirmation email to...
8. Can I give my voucher to someone else?
   You can't give voucher(s) to someone else but you can pay for their travel, subject to using the full amount of the voucher(s) purchased in a single transaction with helloworld Travel.
9. How many vouchers can I buy?
   Vouchers come in $20, $50 and $100 denominations and you can redeem up to 100 of these in any one Flybuys Store transaction. We may set a maximum amount that you can purchase under separate transactions. Any such limits will be set out on our website.
10. Can you deliver my Flybuys Store order overseas?
    Flybuys is a New Zealand programme with New Zealand partners, for New Zealand members. So it makes sense that orders can only be delivered to New Zealand addresses – right? Of course, products from the Flybuys Store make great gifts, but if your...