Flybuys Frequently Asked Questions

You'll find answers here to most of the things people want to know about Flybuys.
Or check how to get the most out of Flybuys – there are some helpful tips there.

40 results found for 'Reward Currency'

  1. To earn New World Dollars from Flybuys, the Account Owner on your Flybuys account must have selected New World Dollars as the active currency. Only the New World Clubcard nominated by the Account Owner will receive any New World Dollars that are...
  2. You can check all your Flybuys reward balances through the Flybuys website or the Flybuys mobile app.
  3. The Account Owner is the person who is in charge of the Account, and can be seen in your Account section of the Flybuys website. Account Owners can add other people to their Account. Any Flybuys earned by these Secondary Members are added to the single...
  4. All Flybuys members are offered a 6c Pumped Daily Discount (and some promotional days will be higher), every time you purchase fuel at Z or selected Caltex Service Stations. If you choose to be rewarded with Fuel Discounts from Flybuys, then for every 4...
  5. Each time your account reaches 28 Flybuys they will automatically convert to 5 New World Dollars, which will be loaded onto your nominated New World Clubcard. The Account Owner can choose which New World Clubcard on your Account your rewards will be...
  6. With Flybuys, small and medium business owners can collect more Flybuys than ever before. No matter what industry you’re in, from hospitality to industrial, we’ve got a range of participating companies to reward you for your business spend. You can...
  7. With the exception of foreign currency, your voucher can be used for any helloworld Travel transaction, whether you're buying flights, accommodation or rental cars.
  8. No, Z Business Card users can't redeem Fly Buys Z and Caltex Fuel Discounts against their Z Business Account. You will still earn Flybuys on your Z Business Account, and if you want to choose Fuel Discounts as your active currency with Flybuys, when...
  9. You will still earn Flybuys whenever you buy fuel and scan your Flybuys card or app at Z or Caltex. Pumped fuel discount offers don't affect how you earn Flybuys at Z or Caltex. Sometimes there will be Pumped 4x Rewards days which will mean you will...
  10. You have 365 days from purchase to use your voucher(s) before it expires. You can see the date you purchased your voucher in your Rewards history in the Account section of the Flybuys website. Once your voucher has expired, it cannot be used.

Email or call

If you couldn’t find the answer you were looking for here:

  • Contact us - send us an email & we’ll get back to you within 2 business days
  • Call 0800 FLYBUYS (0800 359 2897) Monday to Friday, 8am-6pm (excluding public holidays)
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