Flybuys Frequently Asked Questions

You'll find answers here to most of the things people want to know about Flybuys.
Or check how to get the most out of Flybuys – there are some helpful tips there.

52 results found for 'Flybuys Points'

  1. You could get the items you want using mostly Flybuys Points, and top up with your payment card, or use your Flybuys Points like a discount of higher value items. Or you can pay the full amount in cash! 1. How does it work? It's simple.  o...
  2. You can purchase items using as many Flybuys Points as you like and top up with your payment card. Or you can pay the full amount in cash (some exclusions apply).
  3. Flybuys Points last three years before they expire, on the last day of each month. To prevent Flybuys Points from expiring, we’ll always use your oldest ones first when you purchase an item from the Flybuys Store. To keep an eye on your Flybuys Points...
  4. We recommend you to download the Flybuys mobile app as it includes a digital card. If you don't have the mobile app and if you know your Flybuys number, most stores will be able to add card number to your purchase by typing it in. And if you don’t know...
  5. The quickest and easiest way to spend your Flybuys Points is to go to our online Flybuys Store. You can use your Flybuys Points and top up with cash if you need to (some exclusions apply). Some items need to be collected in store and others can be...
  6. You can buy Air New Zealand flights (and seats on many other airlines) with your Flybuys Points through our travel partner helloworld Travel. You can book online through their website, or talk to one of their agents by calling 0800 75 87 87. There are...
  7. If you haven't spent at the Flybuys Store lately, it may be that your Flybuys Points have expired. Flybuys Points last three years before they expire. To prevent your Flybuys Points expiring, we'll aways use your oldest points first when you purchase an...
  8. You collect standard Flybuys when you do your everyday shopping at a Flybuys partner, and swipe your card. For example, when you buy your groceries at New World, you'll get 1 standard Flybuys for every $25 you spend. Bonus Flybuys are special offers for...
  9. We have more than six thousand products in the Flybuys Store, from blenders to BBQs, umbrellas to ukuleles. Browse the full range and start compiling your wishlist. Or you can use a combination of Points + Cash to get the things you want sooner (some...
  10. You can use your Flybuys Points to buy flights through our partner, helloworld Travel. You can buy a voucher in our Flybuys Store that you can use with a helloworld Travel agent. All travel purchased through helloworld Travel is subject to the specific...

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If you couldn’t find the answer you were looking for here:

  • Contact us - send us an email & we’ll get back to you within 2 business days
  • Call 0800 FLYBUYS (0800 359 2897) Monday to Friday, 8am-6pm (excluding public holidays)
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