Flybuys Frequently Asked Questions

61 results found for 'Online Retailers'

1. Will I be contacted directly by any of your online retailers?
   Flybuys will not share your personally identifiable information with the online retailers. We do embed your Flybuys number within the data provided to an online retailer so that we can issue you Flybuys following your purchase. Please note that when you...
2. Do I earn the same with all online retailers?
   You receive Flybuys on the total sales value including GST, but normally excluding shipping costs. Each online retailer has a different earn rate which you can check on their page on our website. Earn rates are either 1 Flybuys for every $25 spent or 1...
3. How can I suggest an online retailer?
   We're constantly looking for new online retailers, so if you know of a great online retailer that you'd like to see added please get in touch.
4. Why have I earned more or less Flybuys with the same online retailer?
   Flybuys earn rates can go up or down - the current rate is always displayed on the Flybuys website so remember to look at the current rate in order to know what to expect. If you are shopping at an overseas website, remember that exchange rates can...
5. I was interested in an online retailer that is no longer listed, can you tell me why?
   From time to time retailers may decide that they no longer wish to participate. When this happens, we remove them from our website.
6. I didn’t go through the Flybuys website before buying something. Can I still earn Flybuys on my purchase?
   Unfortunately, we are unable to issue Flybuys if you did not access the retailer website via the Flybuys website and sign in before making a purchase. Each time you shop with an online retailer, always go through and sign into your account before...
7. Do I need to join the Flybuys programme to earn Flybuys when I purchase through the Flybuys website?
   Yes, if you are not already a member, you will need to join the Flybuys programme and register online to shop online and earn Flybuys.
8. How is the exchange rate for international retailers calculated?
   If you are shopping in any currency other than NZD, your total sales value will be recorded at the exchange rate on the day that you made the sales transaction. Flybuys will be issued on that total sales value in NZD. Where the purchase currency is not...
9. I received the wrong product/size/colour or specification that I ordered. What should I do?
   If you have any questions regarding your purchase, including queries relating to the delivered product, please contact the online retailer directly. All purchases of goods and services are subject to the terms and conditions of the online retailer from...
10. I forgot to sign in before buying something. Can I still earn Flybuys on my purchase?
    Unfortunately, we are unable to issue Flybuys if you did not access the retailer website via the Flybuys website and sign in before making a purchase. The next time you shop , always go through flybuys.co.nz and sign into your account before clicking...