Flybuys Frequently Asked Questions

You'll find answers here to most of the things people want to know about Flybuys.
Or check how to get the most out of Flybuys – there are some helpful tips there.

62 results found for 'Online Retailers'

  1. You receive Flybuys on the total sales value including GST, but normally excluding shipping costs. Each online retailer has a different earn rate which you can check on their page on our website. Earn rates are either 1 Flybuys for every $25 spent or 1...
  2. Flybuys will not share your personally identifiable information with the online retailers. We do embed your Flybuys number within the data provided to an online retailer so that we can issue you Flybuys following your purchase. Please note that when you...
  3. We're constantly looking for new online retailers, so if you know of a great online retailer that you'd like to see added please get in touch.
  4. From time to time retailers may decide that they no longer wish to participate. When this happens, we remove them from our website.
  5. Flybuys earn rates can go up or down - the current rate is always displayed on the Flybuys website so remember to look at the current rate in order to know what to expect. If you are shopping at an overseas website, remember that exchange rates can...
  6. Unfortunately, we are unable to issue Flybuys if you did not access the retailer website via the Flybuys website and sign in before making a purchase. Each time you shop with an online retailer, always go through and sign into your account before...
  7. Yes, if you are not already a member, you will need to join the Flybuys programme and register online to shop online and earn Flybuys.
  8. If you are shopping in any currency other than NZD, your total sales value will be recorded at the exchange rate on the day that you made the sales transaction. Flybuys will be issued on that total sales value in NZD. Where the purchase currency is not...
  9. If you have any questions regarding your purchase, including queries relating to the delivered product, please contact the online retailer directly. All purchases of goods and services are subject to the terms and conditions of the online retailer from...
  10. We use cookies to track your transactions in order to issue you Flybuys for any purchases made with online retailers. How it works is that a piece of code on the online retailer’s website records your transaction, and then passes that back to us.  We...

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