Flybuys Frequently Asked Questions

You'll find answers here to most of the things people want to know about Flybuys.
Or check how to get the most out of Flybuys – there are some helpful tips there.

40 results found for 'Reward Currency'

  1. No, once Flybuys have been converted into a reward currency (whether it's Flybuys Points, Z & Caltex Fuel Discounts, or New World Dollars), they can't be converted into another currency, or back to Flybuys. They will still be available for you to spend...
  2. The Account Owner can switch reward currency on behalf of their Account at any time, and the change will be immediate. Any Flybuys processed after the date/time you change reward currency, will accumulate towards that new currency.
  3. Sign into your Account on the Flybuys website, and click the Change currency button on the Dashboard, or call our Service Centre on 0800 359 2897 and they can help you out. Only Account Owners can change reward currency on behalf of their Account.
  4. The Account Owner can switch reward currency on behalf of their Account, at any time. So you can change as often as you like! Any Flybuys processed after the date/time you change reward currency, will accumulate towards that new currency.
  5. Yes - When you change reward currency, any balance/s you held will stay with you. So if you have Flybuys Points and change to Z & Caltex Fuel Discounts or New World Dollars, your Points will still be available to be spent when you are ready (as long as...
  6. Once Flybuys have been converted into a reward currency (whether it's Flybuys Points, Z & Caltex Fuel Discounts, or New World Dollars), they can't be converted into another currency, or back to Flybuys. If you have any Flybuys that have not yet...
  7. Your New World Dollars can only be loaded onto a specific New World Clubcard, which works like a giftcard. The Account Owner can choose any New World Clubcard on their Account (even if it belongs to another member). Once selected, that New World...
  8. Your Flybuys Points balance will still be available for you to spend in the Flybuys Store until they reach their expiry date. Don't forget you can use Points + Cash to purchase most items if you don't have enough Points.
  9. If you have previously swapped your Flybuys Points for New World Dollars, or been gifted New World Dollars from New World, you may already have a balance available on your New World Clubcard which is available for you to spend.
  10. Yes, no matter what reward currency you have selected, if you scan your Flybuys at an Z or particating Caltex service stations, you will get the Pumped Daily Discount advertised, and any other Fuel Discounts you are entitled to.

Email or call

If you couldn’t find the answer you were looking for here:

  • Contact us - send us an email & we’ll get back to you within 2 business days
  • Call 0800 FLYBUYS (0800 359 2897) Monday to Friday, 8am-6pm (excluding public holidays)
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