When will my reward arrive?

It takes up to 5 working days to get mailed or couriered rewards out to you, unless otherwise stated in the terms and conditions of your reward. If you've been waiting longer than that, contact us and we'll track it down.

If you've order a reward that needs to be collected in store, then you can get it as soon as you've placed the order (and within 30 days). It's worth phoning ahead to make sure your chosen store has stock.

Updated: 21 February 2019, 2:10am

Email or call

If you couldn’t find the answer you were looking for here:

  • Contact us - send us an email & we’ll get back to you within 2 business days
  • Call 0800 FLY BUYS (0800 359 2897) Monday to Friday, 8am-6pm (excluding public holidays)