Can I cancel a reward order?

Once a reward has been issued, it cannot be returned or exchanged for Fly Buys points, cash or other products if you change your mind. If your reward is damaged or faulty, please contact us on 0800 FLYBUYS.

Updated: 07 April 2017, 1:39am

Email or call

If you couldn’t find the answer you were looking for here:

  • Contact us - send us an email & we’ll get back to you within 2 business days
  • Call 0800 FLY BUYS (0800 359 2897) Monday to Friday, 8am-6pm (excluding public holidays)