What should I do if I've forgotten my password?

Resetting your password is quick and painless. Just follow these steps:

  • On the flybuys.co.nz home page, go to the top right-hand corner and click on the 'Sign in' button.
  • Then, click on forgot password at the bottom of the sign-in box.
  • Enter your Fly Buys card number, or if you dont have that handy you can use your email address or user name. Check your email and click on the link we've sent you to choose your new password. Now you're all set to sign in!

If you haven't got your Fly Buys card number handy, give us a ring on 0800 FLY BUYS (359 2897) and we'll sort you out.

Updated: 18 October 2018, 11:14pm

Email or call

If you couldn’t find the answer you were looking for here:

  • Contact us - send us an email & we’ll get back to you within 2 business days
  • Call 0800 FLY BUYS (0800 359 2897) Monday to Friday, 8am-6pm (excluding public holidays)