What should I do if I've forgotten my password?

Resetting your password is quick and painless. Just follow these steps:

  • On the flybuys.co.nz home page, go to the top right-hand corner and click on the 'Sign in' button.
  • Enter your Fly Buys card number and click on 'Next', or if you don't have that handy you can use your email address or user name.
  • Click the 'Email me a sign in link' at the bottom of the sign in box, and we'll send you a sign in link to go to your account.
  • Check your email and click on the link we've sent you to choose your new password. Now you're all set to sign in!

If you haven't got your Fly Buys card number handy, give us a ring on 0800 FLY BUYS (359 2897) and we'll sort you out.

Updated: 24 May 2019, 2:50am

Email or call

If you couldn’t find the answer you were looking for here:

  • Contact us - send us an email & we’ll get back to you within 2 business days
  • Call 0800 FLY BUYS (0800 359 2897) Monday to Friday, 8am-6pm (excluding public holidays)