The most common reasons for this are:
- You used an unlinked payment card - double check which of your payment cards are linked to your account.
- The store you shopped at isn't a Fly Buys GO store - check the list of current stores here. And always remember to keep an eye out for the Fly Buys GO symbol.
- We haven't received the transaction details yet - please allow up to three working days for us to receive and process your transaction data from the store’s payment service provider.
- You used a digital wallet like Apple Pay, Samsung Pay or Android Pay - Fly Buys GO does not work with those payment methods.
If you’re still concerned about missing Fly Buys GO spend, please call the Fly Buys Service Centre on 0800 FLY BUYS (0800 359 2897). We’re here Mon-Fri, 8am-6pm (excluding public holidays).